FAQ

Shipping

Domestic Shipping

 

Orders typically ship within 1-2 business days, excluding weekends and holidays. Orders placed during promotional sales may experience slight delays. Once your order has been shipped, you will receive an e-mail with your tracking information.

We will do all we can to ensure your order is delivered on time.

 

SHIPPING RATES & DELIVERY

 

STANDARD SHIPPING - Add to cart for quote - 1-3 Business Days

EXPRESS SHIPPING - Contact us and we will get back to you with other shipping options.

LOCAL STUDO PICKUP (Lisbon,PT) - FREE - Contact us through the email storeduarte@gmail.com to book your pickup (10 AM -7 PM).

         

Duarte cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, Portugal Holidays, etc..

 

International Shipping 

 

All orders ship via CTT (Correios de Portugal, S.A.). Orders typically ship within 1-2 business days, excluding weekends and holidays. Orders placed during promotional sales may experience slight delays. Once your order has been shipped, you will receive an e-mail with your tracking information.

 

SHIPPING RATES & DELIVERY FOR INTERNATIONAL

STANDARD SHIPPING - Add to cart for quote - up to 15 Working Days

EXPRESS -Contact us and we will get back to you with other shipping options.

 

While we will do all we can to ensure your order is delivered on time, Duarte cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, your country Holidays, etc..

 

What if my country/region is not on the shipping list?

In this case, just contact us and we will get back to you with more information regarding shipping times and fees.

 

Customs Duties & Other Fees 

 

Please note that all international orders are subject to VAT and additional customs fees upon delivery. These fees are determined by customs officials and are the responsibility of the buyer. It is at the sole discretion of custom agents to release your package.

Note, in rare occasions customs may delay delivery of some packages.

Returns

Our main priority? Your happiness. If something isn't right with your order, please contact us for order assistance and we'll do our best to fix it. Please review our Returns & Exchanges Policy and instructions below.

 

 

How to make an a exchange

 

To return,  Customers must send an email to storeduarte@gmail.com, entitled "RETURN 'Order Number'" from the email address provided during the online purchase phase. Articles should be in perfect condition and be sent to the following address:
DUARTE

Rua Amarelhe, 8C

1750-321 Lisbon

PORTUGAL

 

How much time do I have to return a product?

The right of withdrawal must be exercised by the Customer within 10 (ten) working days of the date of delivery of the products to the Customer or to a third party.

 

Do I have to pay to return a product?

Yes, all return costs are in charge of the customer.

 

How will I be refunded for the returned product?

Once the return has been approved – after receiving the returned product in perfect conditions and with internal tags – we will proceed with the refund via the same payment method that has the product has been paid - all shipping costs excluded.

 

How long will it take to be refunded for the returned product?

Once the refund has been approved, you will receive a return confirmation e-mail indicating the amount that will be credited to your account. It may take a few days but keep in mind that the allowance made to your credit card always depend on your bank and may take up to 14 business days.

 

For any other questions related to exchanges or returns, please contact our customer service via +351 21 752 0130 or via e-mail, storeduarte@gmail.com